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AI Partnerships -Account Management

New Delhi | Onsite | Full-Time

Description


Key Responsibilities


1. Customer Success & Relationship Management

  • Serve as the single point of contact for global AI developers and radiology AI companies.
  • Build and maintain strong partner relationships.
  • Ensure customer success by aligning our solutions with their clinical and research goals.

2. Onboarding & Training

  • Lead onboarding processes for new AI partners.
  • Provide in-depth training and support for integrating our AI solutions.
  • Enable partners to fully leverage the technology within their radiology workflows.

3. Project Management

  • Manage end-to-end project delivery, from initiation through completion.
  • Oversee deployment timelines, track progress, and maintain project documentation.
  • Prepare necessary materials, including project charters and ethical submissions.

4. Partner Engagement & Problem-Solving

  • Proactively engage with partners to address deployment or integration issues.
  • Troubleshoot technical challenges and ensure smooth operations.
  • Provide responsive, effective support to maintain partner satisfaction.

5. Market Research & Product Strategy

  • Monitor trends and innovations in AI and radiology.
  • Conduct competitor and vendor analysis.
  • Provide insights that influence product direction and ensure market relevance.

6. Commercial Negotiations

  • Support pricing discussions, contracts, and strategic agreements.
  • Balance favorable commercial outcomes with relationship sustainability.
  • Represent company interests while building long-term partnerships.

7. Feature & Customization Requests

  • Gather feedback, feature requests, and customization needs from partners.
  • Collaborate with product and engineering teams to prioritize enhancements.
  • Ensure partner requirements are clearly understood and appropriately addressed.

8. Stakeholder Communication

  • Translate technical, clinical, and AI concepts for diverse stakeholder groups.
  • Facilitate alignment across internal teams and global collaborators.
  • Ensure clear and consistent communication throughout the project lifecycle.

9. Relationship Nurturing

  • Act as a trusted advisor and primary contact for AI partners.
  • Foster deep collaboration to drive shared success.


Skills Required:

  • Experience: 1-2 years in a customer-facing role, ideally in customer success, account management, or partnerships within the healthcare, technology, or SAAS Industry.
  • Industry Knowledge: Familiarity with clinical or research environments, medical imaging technologies, and AI applications in healthcare is highly desirable.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex AI and medical concepts in an accessible manner.
  • Negotiation Skills: Strong negotiation abilities to manage commercial agreements, pricing, and contract terms with partners.
  • Project Management: Demonstrated experience in managing projects, meeting deadlines, 
  • and coordinating multiple tasks across teams.
  • Interpersonal Skills: Ability to build rapport and trust with partners, fostering long-term relationships.
  • Collaboration: Ability to work closely with cross-functional teams, including product, engineering, and sales teams, to align product strategies with partner needs and market trends.
  • Technical Aptitude: A basic understanding of AI, medical imaging, or related technologies is a plus, although not mandatory
  • Maintain high levels of engagement and satisfaction for long-term impact.


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