Description

Key Responsibilities

1. Customer Success & Relationship Management

• Serve as the single point of contact for global AI developers and radiology AI companies.
• Build and maintain strong partner relationships.
• Ensure customer success by aligning our solutions with their clinical and research goals.

2. Onboarding & Training

• Lead onboarding processes for new AI partners.
• Provide in-depth training and support for integrating our AI solutions.
• Enable partners to fully leverage the technology within their radiology workflows.

3. Project Management

• Manage end-to-end project delivery, from initiation through completion.
• Oversee deployment timelines, track progress, and maintain project documentation.
• Prepare necessary materials, including project charters and ethical submissions.

4. Partner Engagement & Problem-Solving

• Proactively engage with partners to address deployment or integration issues.
• Troubleshoot technical challenges and ensure smooth operations.
• Provide responsive, effective support to maintain partner satisfaction.

5. Market Research & Product Strategy

• Monitor trends and innovations in AI and radiology.
• Conduct competitor and vendor analysis.
• Provide insights that influence product direction and ensure market relevance.

6. Commercial Negotiations

• Support pricing discussions, contracts, and strategic agreements.
• Balance favorable commercial outcomes with relationship sustainability.
• Represent company interests while building long-term partnerships.

7. Feature & Customization Requests

• Gather feedback, feature requests, and customization needs from partners.
• Collaborate with product and engineering teams to prioritize enhancements.
• Ensure partner requirements are clearly understood and appropriately addressed.

8. Stakeholder Communication

• Translate technical, clinical, and AI concepts for diverse stakeholder groups.
• Facilitate alignment across internal teams and global collaborators.
• Ensure clear and consistent communication throughout the project lifecycle.

9. Relationship Nurturing

• Act as a trusted advisor and primary contact for AI partners.
• Foster deep collaboration to drive shared success.
  
  
  

Skills Required:

• Experience: 1-2 years in a customer-facing role, ideally in customer success, account management, or partnerships within the healthcare, technology, or SAAS Industry.
• Industry Knowledge: Familiarity with clinical or research environments, medical imaging technologies, and AI applications in healthcare is highly desirable.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex AI and medical concepts in an accessible manner.
• Negotiation Skills: Strong negotiation abilities to manage commercial agreements, pricing, and contract terms with partners.
• Project Management: Demonstrated experience in managing projects, meeting deadlines, 
• and coordinating multiple tasks across teams.
• Interpersonal Skills: Ability to build rapport and trust with partners, fostering long-term relationships.
• Collaboration: Ability to work closely with cross-functional teams, including product, engineering, and sales teams, to align product strategies with partner needs and market trends.
• Technical Aptitude: A basic understanding of AI, medical imaging, or related technologies is a plus, although not mandatory
• Maintain high levels of engagement and satisfaction for long-term impact.