Description
Key Responsibilities
1. Customer Success & Relationship Management
- Serve as the single point of contact for global AI developers and radiology AI companies.
- Build and maintain strong partner relationships.
- Ensure customer success by aligning our solutions with their clinical and research goals.
2. Onboarding & Training
- Lead onboarding processes for new AI partners.
- Provide in-depth training and support for integrating our AI solutions.
- Enable partners to fully leverage the technology within their radiology workflows.
3. Project Management
- Manage end-to-end project delivery, from initiation through completion.
- Oversee deployment timelines, track progress, and maintain project documentation.
- Prepare necessary materials, including project charters and ethical submissions.
4. Partner Engagement & Problem-Solving
- Proactively engage with partners to address deployment or integration issues.
- Troubleshoot technical challenges and ensure smooth operations.
- Provide responsive, effective support to maintain partner satisfaction.
5. Market Research & Product Strategy
- Monitor trends and innovations in AI and radiology.
- Conduct competitor and vendor analysis.
- Provide insights that influence product direction and ensure market relevance.
6. Commercial Negotiations
- Support pricing discussions, contracts, and strategic agreements.
- Balance favorable commercial outcomes with relationship sustainability.
- Represent company interests while building long-term partnerships.
7. Feature & Customization Requests
- Gather feedback, feature requests, and customization needs from partners.
- Collaborate with product and engineering teams to prioritize enhancements.
- Ensure partner requirements are clearly understood and appropriately addressed.
8. Stakeholder Communication
- Translate technical, clinical, and AI concepts for diverse stakeholder groups.
- Facilitate alignment across internal teams and global collaborators.
- Ensure clear and consistent communication throughout the project lifecycle.
9. Relationship Nurturing
- Act as a trusted advisor and primary contact for AI partners.
- Foster deep collaboration to drive shared success.
Skills Required:
- Experience: 1-2 years in a customer-facing role, ideally in customer success, account management, or partnerships within the healthcare, technology, or SAAS Industry.
- Industry Knowledge: Familiarity with clinical or research environments, medical imaging technologies, and AI applications in healthcare is highly desirable.
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex AI and medical concepts in an accessible manner.
- Negotiation Skills: Strong negotiation abilities to manage commercial agreements, pricing, and contract terms with partners.
- Project Management: Demonstrated experience in managing projects, meeting deadlines,
- and coordinating multiple tasks across teams.
- Interpersonal Skills: Ability to build rapport and trust with partners, fostering long-term relationships.
- Collaboration: Ability to work closely with cross-functional teams, including product, engineering, and sales teams, to align product strategies with partner needs and market trends.
- Technical Aptitude: A basic understanding of AI, medical imaging, or related technologies is a plus, although not mandatory
- Maintain high levels of engagement and satisfaction for long-term impact.